FAQs

What types of products does Purrfection Palace offer?

Purrfection Palace specializes in eco-friendly pet products. Our curated selection includes biodegradable dog poop bags and innovative solutions such as cozy cat window beds, designed to enhance the comfort and safety of your pets while being environmentally conscious.

How do I ensure the eco-friendliness of the products?

All products at Purrfection Palace are carefully selected based on their environmental impact. For instance, our biodegradable dog poop bags are made from materials that break down naturally, reducing waste in landfills. We encourage customers to review product descriptions for specific eco-friendly certifications and materials used.

What is your return policy for pet products?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. Please refer to our return policy for detailed instructions on how to initiate a return.

How long does shipping take for my order?

Orders are typically processed within 5-7 business days. Delivery times may vary based on your location and the shipping method selected. You will receive a confirmation email with tracking information once your order has been processed.

Do you offer international shipping?

Currently, Purrfection Palace does not offer international shipping. We only ship within the domestic market. Please check back in the future for updates regarding international shipping options.

What should I do if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

Can I track my order?

Yes, you can track your order using the tracking information provided in your confirmation email. If you have any questions or concerns about your order's status, please contact our customer support team for assistance.

Are there any shipping restrictions I should be aware of?

Yes, we are unable to ship to P.O. boxes or APO/FPO addresses. Additionally, some items may have shipping restrictions due to size, weight, or destination. Please refer to the product page for more information regarding specific items.

How can I contact customer support for further inquiries?

If you have any further questions or need assistance, please do not hesitate to contact our customer support team at hey@purrfectionpalace.com. We are here to help you with any inquiries you may have.